Refund policy

Return & Refund Policy

Return Window We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, with original tags attached and in original packaging.

Non-Returnable Items

• Underwear, swimwear, and items marked "Final Sale"
• Accessories (earrings, jewellery) for hygiene reasons, unless faulty
• Items returned outside the 30-day window or showing signs of wear

How to Start a Return Email support@fioreclo.com with your order number and the item(s) you'd like to return. We'll send return instructions and, where applicable, a return label.

Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error (wrong or faulty item).

Exchanges For a different size or colour, we recommend returning the original item for a refund and placing a new order to ensure availability.

Faulty or Incorrect Items If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery with photos of the issue. We'll cover return shipping and offer a replacement or full refund.